Shipping policy
Shipping Policy – Novira
At Novira, we’re committed to getting your order to you as quickly and reliably as possible.
Processing Time
All orders are processed within 1–3 business days. Once your order is processed, it will be shipped out immediately. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 5–10 business days
- Canada: 7–12 business days
- International: 7–15 business days
Please note that shipping times are estimates and may vary due to high demand, customs delays, or carrier issues.
Shipping Costs
We offer free standard shipping on all orders (unless otherwise stated during promotions or special offers).
Order Tracking
Once your order has shipped, you will receive a tracking number via email within 2–5 business days. You can use this to track your package in real time.
Delays
While we do our best to ensure timely delivery, delays may occur due to factors outside of our control (such as weather, customs, or courier delays). We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
Novira is not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please contact the shipping carrier directly.